Faq’s

Sewer Line Inspections

A sewer line camera inspection is a non-invasive and efficient method used to assess the condition of underground sewer pipes and identify potential issues. It involves the use of a specialized waterproof camera that is inserted into the sewer line through an access point, such as a cleanout. The camera is attached to a flexible cable, allowing it to navigate through the pipe system, capturing high-resolution video footage and transmitting it in real-time to a monitor or recording device.

Depending on access into the sewer line, a sewer line inspection will typically take 45-60 min. In some cases the sewer line inspection can take up to 90 min if access is difficult and/or multiple sections of the sewer line need to be inspected.

No, the sewer line will be inspected from the homes foundation to the city main line. If the sewer line cleanout is bi-directional and allows for the inspector to inspect more of the sewer line, the inspector will do so.

If no cleanout access is available to access the sewer line, a toilet will need to be removed in order to gain access to the sewer line. A fee of $150 will be added to the final bill.

Hydro Jetting Solutions

Hydro jetting, also known as hydro jet drain cleaning, is a method used to clean and unclog pipes and sewer lines using high-pressure water. It is a highly effective and efficient technique that can remove various types of blockages, including grease, mineral deposits, tree roots, and other debris.

The process of hydro jetting involves the use of a specialized machine that generates water pressure between 1,500 to 4,000 pounds per square inch (psi) or higher. The machine is equipped with a hose and a special nozzle that directs the high-pressure water into the pipe or sewer line.

The duration of a hydro jetting process for a sewer line can vary depending on several factors, including the length and complexity of the line, the severity of the blockage, and the condition of the pipes. On average, hydro jetting a sewer line can take anywhere from 30 minutes to a few hours.

When performed by trained professionals, hydro jetting is generally a safe method for cleaning sewer lines. However, there is a potential risk of damage to the sewer line under certain circumstances. Here are a few factors that can contribute to the possibility of damage:

Old or Fragile Pipes: Hydro jetting uses high-pressure water to clear blockages, and older or fragile pipes may not be able to withstand the force of the water. If the pipes are already weakened or damaged, the high-pressure water could potentially cause further harm, such as cracks or pipe collapse. It is important to assess the condition of the pipes before hydro jetting.

Misaligned or Damaged Joints: If the sewer line has misaligned or damaged joints, the force of the water during hydro jetting could exacerbate the issue and potentially cause joint separation or damage.

Existing Structural Issues: If there are pre-existing structural issues with the sewer line, such as cracks, breaks, or weakened areas, hydro jetting may worsen the situation. It is crucial to identify and address any structural issues prior to hydro jetting.

TruFlow is not responsible for the cost associated with

TruFlow hereby disclaims any responsibility for, and shall not be required to bear the cost of, repairing any broken pipe, including but not limited to those composed of PVC, cast iron, clay, transite, SDR35, HDPE, Orangeburg, or any other material, whether such damage occurs during or after the process of camera inspections, hydro jetting, chain snake or any other method of drain cleaning. This disclaimer of liability encompasses all consequences, damages, or expenses arising directly or indirectly from such pipe breakage during or as a result of hydro jetting and chain snake services provided by TruFlow. This provision is intended to be fully enforceable to the extent permitted by applicable law.

TruFlow does not clean gutters. TruFlow will only clear out your downspout, starting at ground level going towards the street, lawn or dry well. In some cases, we may clear the downspout from the roof down, but we do no guarantee we will provide that service.

A chain snake is ideal for clearing stubborn drain clogs as its flexible chain design can navigate bends and twists in pipes. This tool is particularly effective against hair, grease, and debris, providing a thorough cleaning to restore proper water flow in situations where other methods may fall short.

Descaling a sewer line involves removing mineral deposits, scale, and debris buildup from the interior walls of the pipes. This process, often done using specialized equipment, helps restore proper flow, prevents clogs, and improves the overall efficiency of the sewer system.

Descaling a sewer line cost varies based on factors like pipe material, length, and degree of scaling. Typically, it is a cost-effective solution compared to pipe replacement. Professional assessments and quotes are advisable for accurate pricing tailored to your specific situation.

The water for hydro jetting services typically comes from the client’s hose connection. In cases where no hose is available, water can be sourced from the washer supply line to facilitate the high-pressure jetting process.

Yes, TruFlow has comprehensive business insurance coverage that safeguards against various risks and liabilities, ensuring protection for our operations and clients’ interests.